Booking at Tattershall Lakes? Frequently Asked Questions
FAQs
Here are some of the most commonly asked questions regarding booking a stay with us at Tattershall Lakes. If you feel that none of the below answer your questions please use the search bar or alternatively you can contact us via the message icon or via our social media links at the bottom of the page, we will get back to you soon as possible.
How can I contact you regarding my booking?
Please only use the following methods to contact us:
By phone: 03300437383
Email: TattershallLakesMiniBreaks@outlook.com
Facebook: Facebook.com/tattershalllakesminibreaks
Instagram: Instagram.com/tattershalllakesminibreaks
I've just booked! what happens now?
Firstly thank you for your booking! As explained at the time of booking, the £100 deposit you have paid is also your damage bond, this is separate from your holiday amount and is refunded after your stay if no damages or excessive cleaning required etc.
When is my holiday balance due?
You will be invoiced via email 4 weeks prior to your stay (or within 24hrs if your stay is sooner).
How and when will I receive my invoice and holiday documents?
You will receive an email with your holiday documents and a separate email with your invoice roughly 4 weeks prior to your stay (or within 24hrs of booking if booked sooner), these may end up in spam so check your junk folder regularly and if you've overdue your invoice/docs please get in touch using the details above.
How will we gain access to the property?
We text the lead hirer the evening prior to their stay with detailed instructions of how to gain access to the property.
We also email the lead hirer the evening before your arrival with some helpful hints and tips we find guests benefit from prior to arriving at Tattershall.
What time is check in/check out?
We try our absolute best to get guests access to our properties as soon as practically possible, the latest we guarantee check in is 1500hrs, however its often much sooner, we text the lead hirer as soon as your holiday home is ready for you.
Please do not attempt to gain access before receiving a text as we may not quite be ready for you, as well as cleaning we sometimes have maintenance and repairs to conduct between guest stays.
Check out is 0930hrs on the day of departure, sometimes we are able to offer a later checkout but we cannot guarantee this, but feel free to ask, if we can facilitate, we will!
Your mini lodges look amazing! I would like to make a booking
How can I check availability?
Please see link here for our pricing and availability, each mini lodge has its own pricing and availability calendar. Our price list is updated after each booking.
How do I book?
Once you have a date in mind simply check our availability calendar and book through the automated system.
If you have any issues making a booking feel free to drop us a message (WhatsApp) or give us a call on 0330 043 7383
The easiest way to contact us is via Whatsapp, but feel free to message via our our Facebook or Instagram page if you prefer.
If you don't have a social media account please feel free to drop us an email:
info@tattershalllakesminibreaks.co.uk
How much is the deposit to secure a booking?
Each booking must pay a £100 deposit, this acts as your damage bond and is refunded after your stay (if no damages or excessive cleaning required). The damage bond is separate to the holiday amount (see example below).
When is my holiday due to be paid?
Holidays are due to be paid in full 4 weeks prior to the stay itself, we will contact you via email with your holiday documents which will also include your invoice. Please pay on receipt of your invoice. If your holiday is less than 4 weeks away at the time of booking you will be invoiced within 24hrs of making the booking.
Example:
Guest gets in touch and would like to book 25th-28th June 21, cost is £525.
£100 damage bond is paid by guest to secure the holiday.
4 weeks prior to the holiday we email guest with holiday documents and invoice.
Guest pays £525 on receipt of invoice.
Guest leaves mini lodge clean and tidy with no damages.
£100 damage bond is refunded to guest 48-72 hrs after their holiday, this will be returned to the card you originally made the booking with, it can take up to 10 working days for your card provider to action the refund.
How many mini lodges do you have available?
We have 4 luxury mini lodges available to hire, Osprey Rise, Gibson Close, The Avenue and Fishing Lake.
How many does each mini lodge accommodate?
All our mini lodges are 6 berth, this means they can sleep 6 (plus an infant in a travel cot).
Do they all have hot tubs?
Yes, they all have private hot tubs which are maintained daily by fully qualified BISHTA operatives.
How often are the hot tubs cleaned?
All our hot tubs are cleaned and maintained to the highest standards. Hot tubs are fully drained and cleaned thoroughly after each lot of guests. Hot tubs are then refilled with fresh water, re-balanced with spa chemicals (to ensure the correct levels of chlorine and also to ensure that the water is balanced to the correct Ph levels). Each hot tub will be heated to 38 degrees ready for your arrival.
The water is also tested daily by our hot tub maintenance provider to ensure the chemicals remain at the correct levels, allowing you and your guests to enjoy our hot tubs worry free. All you have to do is remember to bring swimwear and towels!
Where are your mini lodges sited at Tattershall Lakes?
Please see map here for exact locations, all our mini lodges are within walking distance from each other, but they are all in different areas of the park.
Do your mini lodges have fishing pegs?
Yes, we have a private fishing peg and lakeside decking area on our Fishing Lake mini lodge. Our other 3 properties do not have private fishing pegs although Osprey Rise and Gibson Close are lake view but not lakeside. The Avenue does not have a lake view.
Are your mini lodges pet friendly?
Yes, all our mini lodges are pet friendly, please see link here for more details.
Where is my dog allowed on park?
Once you are on park, you will see signage that guides where you can and can not go with your dog. Dogs are not allowed in the adventure playground, sports court, beach or Lakeside Lido.
Please note that the park owners (Away Resorts) will not allow any banned breeds or dogs that are mentioned in the 'Dangerous Dogs Act' (including XL Bullies) on site, regardless if they are muzzled. For any queries regarding this please contact the park owners directly +44 330 053 7000.
What restaurants can I take my dog to on site?
Dogs are allowed in the lower area and outside area of the Spitfire Bar.
Do you charge extra for highchairs and travel cots?
Absolutely not, each of our mini lodges has a travel cot and a highchair available if you require them, free of charge. Please note that linen for the travel cot is not provided as most parents wish to provide their own.
Is bedding provided or do we need to bring our own?
All bedding is provided (besides the travel cot bedding as mentioned above). Beds will be made up on your arrival for you (the pull out double sofa will not be made up but the bedding is provided should you need to use it).
Do you provide towels?
Bath/shower towels are not provided, you will need to bring these yourself and you may need separate towels to use after the hot tub too. We do provide fresh tea towels and hand towels for each stay though.
What else is provided?
All our kitchens are fully equipped with an oven, toaster, microwave, kettle, coffee machine (Nespresso), pots, pans, plates, cutlery and crockery. We also provide tea, coffee and sugar too.
Is there WiFi available?
WiFi is available at the park but it is provided by a third party, full details on the Away Resorts FAQ link here
Besides food, clothes and toiletries what else should I bring?
Unlike air travel, you can bring as much as you like with you! Although our mini lodges are very well equipped to a high specification, but if you just cant live without your bread maker for the weekend feel free to bring it along!
Our top tips for home comforts are as follows:
Kitchen Roll, condiments (tomato ketchup, salad cream etc), salt, pepper, cooking oil, foil, spare toilet rolls.
There are local shops available but we know most people will have these items listed above at home not being used when they are away so why not bring them along and use them.
We also recommend bringing some flip-flops/sliders for when you are heading too/from the hot tub. If you have the cotton ropes (the ones you see at day spa's) bring those too, much easier to put on after going in the hot tub. If you don't have a cotton robe then bring big beach towels for after the hot tub.
Do you offer discounts?
We are incredibly competitively priced for the standard of accommodation we offer, so we do not offer discounts as standard. However, we do offer discounts to Armed Forces Personnel and Emergency Services Personnel who are Blue Light Card members, please see link below for more details:
https://tattershalllakesminibreaks.co.uk/discounts
Can you get to Tattershall Lakes by public transport?
The nearest station is Metheringham. From here you just need to jump on a number 5 bus to Boston which stops in Tattershall town, about 10 minutes walk from the park or a short taxi/Uber ride if you prefer.
Do you provide a BBQ at your holiday homes?
No. Unfortunately we found that guests abused the BBQ's (e.g. not cleaning them after use, using all the gas and not informing us and siting the BBQ's irresponsibly and causing damage to the mini lodge/decking/balustrade), so we no longer provide BBQ's for guest use.
You are welcome to bring your own BBQ, as long as you site it on the driveway away from the property.
Guest passes
Guest Passes are not included in our prices, we are completely independent holiday home owners, we have zero affiliation with the park owners who charge for guest passes.
Please see links below regarding guest passes:
Full information regarding Away Resorts guest passes can be found at the links below:
https://tattershalllakesminibreaks.co.uk/guest-pass-costs
https://tattershalllakesminibreaks.co.uk/tattershall-lakes-passes
https://www.awayresorts.co.uk/parks/lincolnshire/tattershall-lakes/faqs/
I don't want to pay for passes as I wont use the facilities on site, is there stuff to do locally?
Absolutely loads! 90% of our guests don't bother buying Away Resorts guest passes, they chill in our hot tubs, fish from our private peg (Fishing Lake), relax in our cosy, modern holiday homes, enjoy the third party facilities on site and use local bars, restaurants and small businesses.
There's tonnes to do, including swimming and water sports too, check out the link below:
www.Thingstodoneartattershall.co.uk
I would like guest passes to access the on site bars, restaurants and facilities, I've received my holiday documents, completed the private guest booking form and sent payment for passes, how and when should I expect my passes?
Guest passes are ordered for you the day prior to arrival, they are then emailed to you the evening before your stay to reduce the risk of them being deleted or lost in your inbox.
I've arrived and now decided I want guest passes, can I buy them on site?
Unfortunately not, Away Resorts who own the park refuse to sell passes directly to private guests. If you are booked with ourselves you must order your passed through us , please complete the guest pass booking form sent with your holiday documents and make payment for the passes to the details provided on the form. Please make contact with us to check we have received payment and the form.
Please note as a working family we may not be able to order passes immediately if you decide you want passes after arriving at the park (we may be driving or in a meeting etc) to avoid a delay in receiving your passes please give us as much notice as possible (ideally a few days before you arrive).
Can I book activities without being in possession of my passes?
Yes absolutely, please refer to the flow chart sent with your holiday documents (also found here)
Are guest passes (aka entertainment passes) included in the price?
No, guest passes are not included with our holidays although they can be purchased separately if required.
How much do guest passes cost?
Full information regarding Away Resorts guest passes can be found at the links below:
https://tattershalllakesminibreaks.co.uk/guest-pass-costs
https://tattershalllakesminibreaks.co.uk/tattershall-lakes-passes
https://www.awayresorts.co.uk/parks/lincolnshire/tattershall-lakes/faqs/
For 2024 guest pass prices, please click here.
We have simplified the dates from the Away Resorts website to make it more user friendly for our guest, please see specific dates and associated pricing below:
The following prices are based on a 6 berth property (all our mini lodges are 6 berth) the price is per property (not per person) for the duration shown.
To establish if you think you will get good value for money purchasing Away Resorts private guest passes use the following formula:
Pass cost ÷ number of nights ÷ number of guests = cost per person per night (pppn)
Example:
Pass cost (£130) ÷ number of nights (3) ÷ number of guests (6) = cost per person per night (pppn) £5.42
£130 ÷ 3 ÷ 6 = £5.42 pppn
But don't worry if you don't want passes, there's loads of things to see/do locally and places to eat and drink too, see link here
Peak
2 - 6 nights £130
7 – 9 nights £175
Off-Peak
2 - 6 nights £80
7 – 9 nights £100
Super Peak (Famaland)
2 - 6 nights £194
7 – 9 nights £216
If you have a booking with ourselves (Tattershall Lakes Mini Breaks) please follow the flow chart below for the explaining purchase process for Guest Passes and also how to book your activities here.
How do I book guest passes?
You will be emailed an entertainment passes booking form and flow chart when you are sent your holiday documents 4 weeks prior to your holiday, if you require guest passes you will need to complete the form and return it along with making payment for the correct amount for the passes. We will then purchase the passes on your behalf.
How will I get my guest passes?
Guess passes will be emailed to you directly from us the evening prior to your stay once we have purchased them for you (once we have received payment and your entertainment booking form).
I'm going to purchase guest passes, when can I book activities?
You can book activities from 21 days prior to your stay and can book activities anytime from then onwards, although it is advisable to check for availability being released up to 21 days prior to your stay and book your activities (and make table reservations) as soon as availability shows on the Sports Booker Link below:
https://www.awayresorts.co.uk/parks/lincolnshire/tattershall-lakes/things-to-do/book-online/
Please use your pitch number and road name as the booking reference (this will be in your holiday documents emailed to you)
How do I book activities?
Activities can be booked using the Away Resorts online system at the link below:
https://www.awayresorts.co.uk/parks/lincolnshire/tattershall-lakes/things-to-do/book-online/
Please note that we as accommodation providers are not responsible for any third party facilities at Tattershall Lakes (including Away Resorts owned facilities).
How do I book Jet Ski's?
This facility is run by a third party. Please contact them directly for bookings at www.158performance.co.uk
How do I book the Aqua Park or Water Sports?
The water park is no longer sited at Tattershall Lakes, its a (5 minute drive in the car though) Please contact them directly for bookings at www.tattershallwaterpark.co.uk.
