TATTERSHALL LAKES MINI BREAKS BOOKING TERMS & CONDITIONS (T&C’S)
BOOKING TERMS AND CONDITIONS LEGAL DISCLAIMER The Contract entered is between Tattershall Lakes Mini Breaks and the person making the holiday booking (the lead hirer, who must be over 21 years old) and all the other members of your party as notified by you (the hirer). This contract is for short term holiday let only. The contract is only effective once the completed signed (e-signed or physically signed (and scanned)) booking form is received (via email).
You are required to check the confirmation carefully upon receipt of an invoice (available upon request).
PAYMENT A payment of £100 secures the date you wish to book; this is refunded after your stay. This amount is separate from the holiday amount, the £100 is refunded after you stay minus any damages or excessive cleaning requirements. The cost of the holiday is due 4 weeks before the start of your holiday, in full. Failure to make payment in full on receipt of invoice will result in your holiday date being resold, the £100 deposit paid will not be refunded. Holiday invoices are sent out via email 4 weeks prior to holiday start date. For bookings made less than 4 weeks before arrival, full payment (plus £100 damage deposit) is required on booking. This must be at least two working days before booking commences. We accept payment by Bank Transfer and PayPal. We reserve the right to cancel a holiday booking where full payment has not been received in accordance with these terms.
PRIVATE INSURANCE The Owner’s Public Liability Insurance only gives limited protection. Your home insurance may cover you and your belongings whilst you are on holiday. It is unlikely to cover: Accidents, Medical Expenses or Losses due to delays or cancellation. We strongly recommend that you take out Travel Insurance to cover these exemptions. These policies are available quite cheaply from most insurance brokers e.g. Money Supermarket
PUBLIC LIABILITY INSURANCE Names and ages of all persons staying in the mini lodge are required to our validate insurance. Only named persons may stay in the mini lodge otherwise any insurance claims will be invalid. Changes to approved guests may be made at the discretion of the mini lodge Owner. Non-approved guests will be denied access to the mini lodge or if they have been given access all guests will be asked to vacate the mini lodge immediately unless the mini lodge Owner has been asked in advance.
LOSS OF DAMAGE DEPOSIT Damage to the mini lodge, its contents or the requirement of additional cleaning due to excess mess will result in loss of full or partial deposit and may result in small claims court action to recover additional charges and replacement costs.
CANCELLATION We understand that things happen, which may mean the holiday has to be cancelled. We always recommend that you have appropriate cancellation and travel insurance for your holiday. If you are forced to cancel the holiday booking due to unforeseen circumstances you must inform us of any cancellation immediately. We shall not be liable for you cancelling your holiday due to adverse weather conditions, strikes, transport problems, illness or death. However, we will offer refunds to all customers if the Gov imposes another complete lockdown in relation to COVID-19 (please see our COVID-19 FAQ’s). If you need to cancel in the first instance we will always try to fit you in with an alternative date, but if you do need to cancel and we are unable to fill the holiday at short notice terms are as follows:- 0-7 days to start of holiday 0% payment returned, 7-21 days to start of holiday 50% payment returned, Greater than 21 days to start of holiday 100% payment returned. Cooling off period 0-14 days from booking 100% returned provided holiday has not started. We shall not be liable for death or any personal injury. No liability is accepted for any other damage, injury, loss, expense accidental or otherwise or inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the let. No guarantee is given for the uninterrupted supply of utilities or Wifi provided by third parties during the let. In the unlikely event that the Owners have to cancel the let, and an alternative stay cannot be arranged we will reimburse the amount paid for the holiday. The terms of the Contracts (Rights of the Third Party) Act 1999 shall not apply to this contract.
BOOKING ALTERATION We reserve the right, in the interests of safety or any other reason beyond our control to cancel or alter arrangements made for you. In this unlikely event we guarantee to return to you any payment/charges made in full including the deposit. If we have a request from you to change the dates of the booking after confirmation has been issued, subject to the change being requested more than 6 weeks prior to the commencement of the holiday and have availability for those new dates there will be no charge for the change in booking.
PERIOD OF LET The Let will commence at 1500hrs on day of arrival and will terminate at 0930hrs on day of departure. The property is let for holiday purposes and only to the persons named on the booking form. Upon departure the mini lodge should be left in a clean condition and the keys returned to the key safe box.
ARRIVAL TIME Please do not arrive before the agreed arrival time of 1500hrs unless prior arrangements have been made with the Owners, you are likely to be refused access, fined by the park or evicted from the park if you are not authorised to be there. Arrival times are in place to allow for cleaning and making sure everything is ready for your arrival and stay.
UPON ARRIVAL Please check the mini lodge on arrival for any existing damages or faults, if anything is found that you deem unsatisfactory or wrong then please contact us, our details will be provided. Please send us a photo of any damage or faults on arrival and we will make arrangements to rectify any issues for you ASAP. Doing this will protect you if something is found after you vacate. There will be an inventory which we check on each handover, if you notice anything missing from the inventory list please let us know immediately. If you accidentally damage something while staying please also contact the Owner immediately to give us chance to replace or repair before the next guest’s arrival.
GUEST NUMBERS Under no circumstances may more than the maximum number of persons, as stated by us occupy our mini lodges. Names, addresses and ages (if under 18) of all people staying at our mini lodges need to be given prior to arrival via our booking for. Admittance may be refused if this condition is not observed. The Owners also reserve the right to refuse or revoke bookings from parties which may in its opinion prove unsuitable as a result of their behaviour or otherwise for/in/at any of our mini lodges. All payments/charges will be refundable in full on a daily basis, less, if applicable, the full cost of all repairs or replacements of any item in or to the mini lodge, hot tub or its decking area.
SUBLETTING - Subletting the mini lodge is strictly prohibited without the Owner’s prior consent.
CARE OF THE PROPERTY You and the members of your party are responsible for taking care of the property during your stay including its security. All windows and doors must be locked when you are not in the property. Please be respectful of our property and our possessions, we ask that guests leave the mini lodge in the same state it was when they arrived. Any items moved must be returned to their original position. All equipment and contents must be left clean and tidy on departure (except bed linen/towels (tea towels and hand towels) to be laundered) and bins emptied and rubbish correctly disposed of on the way out of the park at the designated rubbish/recycling points. Any damages or breakages in the property are the joint responsibility of you and the member/s of your party that have caused the damage or breakage. The cost is payable upon demand and, subject to any incurred losses, not limited to loss of rental, interest, and other consequential charges as may be incurred by us. Minor breakages are not usually charged for being reasonable wear and tear but the hirer must report any damage before departure.
FIRE SAFETY EQUIPMENT AND NAKED FLAMES Safety equipment, such as Smoke Alarms or Fire Extinguishers must not be tampered with, including removal of batteries from smoke alarms. Naked flame products, such as Candles and Barbecues, must not be used inside the mini lodge. Extra care must be taken when siting gas bbq’s to ensure the mini lodge, decking, hot tub or outdoor furniture is not damaged by the heat.
Do not use any damaged electrical products, all our electrical items are checked on a regular basis and PAT (Portable Appliance Tested) annually. However, if you do notice a damaged appliance do not use it, faulty equipment must be reported immediately to the mini lodge Owners. You must not use any equipment you do not consider to be in a perfect condition. Do not use damaged or frayed phone/tablet charging cables. No not leave electrical appliances on charge when the mini lodge is empty.
GAS SAFETY Our mini lodge has a gas hob and gas central heating, please ensure that the gas hob is turned off correctly after use (also see fair use policy). In the event of a gas leak vacate the property and alert neighbouring lodges, ring the security lodge for advice on 07498575695 and the mini lodge Owners.
GAS BOTTLES If you run out of gas during your stay please give us a call immediately and we will rectify the issue for you asap. (Gibson Close is bottled Gas, Osprey Rise and The Avenue is mains gas).
VEHICLES and contents on-site at your own risk. 2 vehicles are permitted to park at the mini lodge driveway, if more occupants staying at the mini lodge have more than 2 vehicles then they must be parked in the main carpark. Neither the mini lodge Owner nor the holiday village, will accept responsibility for damage or loss, unless by their negligence. If you are staying at Osprey Rise this has a bigger driveway and can typically fit 3 vehicles (depending on size of the vehicles).
INTEGRATED APPLIANCES AND EQUIPMENT. You are agreeing to the safe use of all equipment in the mini lodge. The holiday is self-catering so you will need to provide all your own food. It is at the discretion of the Owner whether a welcome pack is provided.
All utilities (Gas, Water & Electricity) are included in the overall cost, on a fair-use basis.
In the event of excessive use, such as leaving heating on all the time, without the Owner’s prior consent, you may be charged an excess to cover the additional charges incurred by the Owner for additional gas bottles, site reset fees, etc. If you are unsure how to use any of the equipment provided then contact the Owner immediately. Do not attempt to use anything that you are unsure about.
IMPROPPER USE OF EQUIPMENT The Owner will not be considered liable for any injury caused by improper use of any equipment.
ACCIDENTS OR NEAR MISS REPORTS Any claims of injury or a near miss must be reported immediately to the mini lodge Owners. Accident claims will be thoroughly investigated by our insurance provider and prosecution may be sought in the event of fraudulent claims.
SMOKING POLICY We operate a no indoor smoking policy, no smoking of any kind inside the mini lodge (inc vaping). In the event of any member of the party breaching the smoking policy we will make a charge for additional cleaning and damage caused as a result. Smoking is not permitted on the decking area due to it being susceptible to cigarette damage (composite decking) although vaping is permitted on the decking area. Smoking of cigarettes or cigars is allowed on the driveway, please dispose of your cigarette/cigar butts responsibly.
LOST KEYS A £50 charge will be levied if keys are taken from the property on departure, this is to cover the cost of replacement locks to be fitted.
FAIR USE POLICY Gas, electric and water are based on a FREE fair use only policy. Should there be abuse or excessive use of these utilities you may face additional costs or charges.
WILDLIFE Please do not feed the seagulls or other birds. This can be dangerous and create unnecessary mess which can be deemed toxic or poisonous. It can also cause risks and nuisance to others on the site.
RIGHT OF ENTRY The mini lodge owners/appointed tradesmen reserve the right to enter the property at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this. The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any fire risk or other risk such as flooding. Candles (or naked flames) are not to be used within the mini lodge or on the decking area/hot tub area. You and each one of the members of your party are responsible for acting in a responsible manner during the holiday period. The Owners reserve the right to retake possession of their mini lodge at any time for any reasonable reason and in particular where serious misconduct has arisen in or around the property.
EVENTS & ENTERTAINMENT PASSES We as third party, hold no responsibility for activity programmes, dates, times, changes to prices or closures made by Away Resorts. Entertainment passes are not included in the price of the holiday, these must be purchased separately. Away Resorts have now put the onus on private owners to purchase Entertainment Passes on behalf of private guests.
PURCHASING ENTERTAINMENT PASSES As a luxury self-catering accommodation provider, we do not offer package holidays, meaning that if our guests require Entertainment Passes these must be purchased separately through us (as Away Resorts have insisted).
Please note that we as private owners make no money from Entertainment Passes (commission or otherwise) and we do not charge our guests for the additional administrative burden that Away Resorts have placed on private owners. We have to purchase Entertainment Passes for our private guests as Away Resorts have decided they do not want to sell them to private guests directly.
The Entertainment Passes we purchase on behalf of guests are sold on at cost price, it is Away Resorts who are responsible for setting the ‘peak and off peak periods’ and prices. Any complaints regarding Away Resorts pricing, facilities, events, food or drink etc should be taken up with Away Resorts guest services directly, either by visiting Guest Services or by using the details below:
Telephone: 01526 348800
Tattershall Lakes Mini Breaks take no responsibility for Away Resorts facilities nor are we connected to Away Resorts in any way other than private owners whose mini lodges are sited on their land.
There is a separate document titled “Away Resorts Entertainment Passes” which will detail the correct process of how to purchase Entertainment Passes (if you require them). This document will be sent along with these T&C’s.
RAF CONINGSBY We hold no responsibility for local RAF Coningsby aviation noise from low flying aircraft, sorties are conducted during day light hours and occasionally during periods of darkness.
FOOTWEAR Please be careful of the footwear you are wearing while in the mini lodge. Shoes like stilettos and other heels can cause damage to the flooring, vinyl and decking areas. You WILL be charged for the replacement costs should this occur.
BANNED PRODUCTS AND SUBSTANCES
EVICTION WILL OCCUR WITHOUT COMPENSATION IF
LOST PROPERTY Any property left by guests after their departure in the mini lodge will be held for 3 months then disposed of by giving to a local charity shop. If notified by the hirer the Owners (or if the Owners discover items left behind) we will return any items at the request and cost of the hirer. Items will be returned via courier at the hirers expense.
DESCRIPTIONS Tattershall Lakes Mini Breaks make every effort to describe our mini lodges fairly but also anticipate possible changes. All information in our brochures and on the website is given in good faith and is correct at the time of publication, however the Owners cannot be responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating the website.
COMPLAINTS PROCEDURE You must inform the Owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the Owners will not be required to pay any compensation, expenses of any kind. We request that guests must not make any negative comments, or post photographs or videos in any public domain, such as Facebook, Twitter, Snapchat, TikTok , Instagram etc if the content could be considered defamatory or deliberately trying to damage our reputation, this could leave you at risk of prosecution. Even posting negative comments on your own private pages is not recommended as anyone can copy and share without your permission. We will do our upmost to rectify any grievance as soon as possible to ensure all parties are happy.
EARLY DEPARTURE If you leave the mini lodge before the agreed departure date, you will not receive any compensation, unless we as the Owners have failed to provide the advertised holiday. Situations beyond the control of the Owner will not be considered as fair reason for refund.
TATTERSHALL LAKES HOLIDAY VILLAGE The mini lodge Owner is not responsible for any of the services and facilities provided by the Holiday Village. The site Owners may vary services and facilities at short notice.
DISPUTES WITH AWAY RESORTS You should visit the website for full site details and their complaints procedures if you have any problems with anything they offer or fail to provide. This includes site wide power loss, closure of entertainment areas, etc. Guests are also bound by the rules of the Tattershall Lakes Holiday Village. These can be obtained from their website or from Reception upon arrival. Breaching the Site Rules may result in eviction from the site and termination of your holiday. The Owners will not be liable to compensate you in the event of any dispute with the site, unless it has been caused by the action of the Owner themselves. Any passes purchased remain the property of the site Owners (Away Resorts), not the mini lodge Owners. Conditions of use of the passes may be changed at any time by Away Resorts.
DISPUTES AND HARASSMENT In the event of a dispute then a third party may be consulted in order to resolve matters. Repeated/abusive telephone calls, text messages, written correspondence or other contact will not be tolerated. By agreeing to these terms, you are accepting liability for any additional costs incurred as a result of any breach of these T&C’s.
PET POLICY We allow up to two small/medium sized well-behaved dogs to accompany our guests during their stay, a £5 surcharge per night, per pet is applicable. Pets must not be allowed on the furniture, pets must not be allowed in the bedrooms, nor be left unaccompanied in, or around the property. Guide dogs are always accepted. Pets must be declared on the booking form.
DATA PROTECTION You hereby consent to the processing and storing of personal details as recorded on this form as defined in the Data Protection Act in compliance with UK GDPR.
If you have any questions or queries please contact us to discuss before agreeing to the terms and conditions.
Tattershall Lakes Mini Breaks
There are currently COVID-19 measures in place throughout the park, please ensure all social distancing rules are adhered to.
If the Gov imposes another complete lockdown on non essential travel we will reimburse our guests affected by this restriction. We hold no responsibility for any cancelled activities, services or facility closures at Tattershall Lakes Country Park.
This information is subject to change following Government guidelines.